Privacy policy
- “You” & “Your”: “You” may be a visitor to one of our websites, or a new or existing user of our Service.
- “Servis Software”, “we”, “us”, “our”: Retriever Communications Pty Ltd ABN: 73 076 394 002 trading as Servis Software.
- “Servis”: our field service management service, available via a native app for iPhone, iPad and Android smartphone, and web browser, as well as all subsidiary or additional services offered and controlled by Servis Software through use of your account.
“You” & “Your”: “You” may be a visitor to one of our websites, or a new or existing user of our Service.
“Servis Software”, “we”, “us”, “our”: Retriever Communications Pty Ltd ABN: 73 076 394 002 trading as Servis Software.
“Servis”: our field service management service, available via a native app for iPhone, iPad and Android smartphone, and web browser, as well as all subsidiary or additional services offered and controlled by Servis Software through use of your account.
This policy does not apply to third-party websites, products, or services even if they link to Servis , and You should consider the privacy practices and policies of those third parties carefully.
If You disagree with the practices described in this policy, You should (a) take the necessary steps to remove cookies from Your computer after leaving our website, and (b) discontinue Your use of Servis.
Servis Software collects personal, business and non-identifiable information about You. This privacy policy is primarily concerned with how we deal with Your personal information.
Personal information is information that can be used to identify an individual person, in particular by reference to an identifier such as a name, contact information or address.
We may also automatically collect non-personal information that Your computer or mobile device provides to us in connection with Your visit to our website, communication with us, or trial or use of Servis, such as:
- Type of computer or mobile device
- Device operating system
- Unique device identifier
- Browser type
- Browsing activity
- IP Address
- MAC address
- Physical location (including geolocation, and/or GPS location)
You may disable our use of certain location data through Your device or browser settings, for example by disabling “Location Services” for the Servis App in your device privacy settings. We may also store usage data such as the date and time the application on your device accesses our servers, and what information and files have been downloaded to the application based on your device number.
Servis Software collects Your personal information so that we can provide You access to Servis and any related services You request. In doing so, Servis Software may use the personal information we have collected from You for purposes related to Servis, including to:
- Provide Servis to You, including any additional features You activate as part of your use of Servis
- Respond to Your enquiries and requests
- Administer our provision of the Service to You
- Identify You as a User in our system
- Verify Your identity
- Communicate with You in provision of technical support and any other issues You might experience in using Servis
- Send You training, marketing or promotional communications, related to Servis
- Send You information important to Your use of Servis, such as changes to our terms, conditions and policies
- Seek feedback from You in the interest of improving our services, including for the purpose of seeking a testimonial or completing a client survey
- Aggregate personal and other information into non-identifiable, anonymous data to help improve Servis
- Enforce our Terms of Service & policies
- Facilitate our internal business operations, including the fulfilment of any legal requirements
- Prosecute or defend in a court, arbitration, or similar legal proceeding
Your use of the Servis means You consent to the collection, holding and usage of personal and other information for these purposes, and any other purpose for which you have provided express permission, on an ongoing basis until termination of Your use of Servis, subject to the terms of this policy and our Terms of Service.
Servis Software is committed to the confidentiality of your information and account data, and will only disclose Your personal and other information to third parties for limited purposes relating to provision of Servis to You, for the improvement of Servis, and under certain circumstances, as described below. We may disclose Your personal and other information with:
- Third party service providers: we may disclose Your information or account data to third party service providers for the purpose of providing You with Servis, improving Servis, and other aforementioned purposes for how we use Your information, including services such as website hosting, data analysis, payment processing services, information technology and related infrastructure provision, customer service, email delivery, credit card processing, auditing, and other similar services.
- Your customers: we may disclose Your information, and Your Servis staff information, to Your customers as part of our provision and Your use of Servis. For example, Servis sends emails from You and Your staff to Your customers, which may contain personal and other information.
- Authorised third-parties, such as when You connect Your Servis account to a third-party ‘Add-on’ e.g. organisations like accounting packages. The use of Your personal data by an authorised third party is subject to the third party’s privacy policy.
- Law enforcement agencies, legal systems and regulatory authorities: we may be required to disclose Your information, without Your consent, in order to comply with any court orders, subpoenas, or other legal processes or investigations, if such disclosure is required by law. Where possible and appropriate, we will notify You if we are required by law to disclose Your personal information.
- Successors: we may disclose Your information in the case of a sale, merger, consolidation, liquidation, reorganisation, or acquisition. In that event, any acquirer will be subject to the obligations of this privacy policy.
- Any other entity for which You have provided express consent for disclosure of Your information.
Servis Software takes reasonable physical, technical and administrative precautions to protect Your information from loss, theft, or unauthorised access, alteration or disclosure.
Should Servis Software become aware of any accidental, unauthorised or unlawful destruction, loss, alteration, disclosure, or breach of personal information, if such a breach represents a risk to the rights and freedoms of natural persons, Servis Software will notify You of the breach as soon as possible.
It is your responsibility to protect the security of your Servis username and password. Servis Software staff do not have access to your password and will never ask for your password.
Servis Software will not sell or otherwise disclose Your information to marketers or promotional third parties without your consent.
Servis Software may use your information for the purpose of sending you training, marketing or promotional communications, related to Servis, or which we determine may be of interest to you due to being relevant to Your business or industry.
You may opt out of these communications via ‘unsubscribe’ mechanisms. However, note that we may still send You communications important to Your use and our provision and administration of Servis to You.
You may access your information via Your Servis account or through a request to us.
You have the ability to access, alter or correct Your personal information within Your Servis account. It is Your responsibility to ensure the personal information You provide us is complete, accurate and up to date.
You can request, at no charge, all personal and other information we hold about you in writing at support@servissoftware.com. Following an information request, if you believe any of the information we hold about you is unnecessary, inaccurate, out of date or incomplete, please contact us at support@servissoftware.com.
To request removal of Your personal information from any websites or forums controlled by Servis Software, please request this in writing through support@servissoftware.com.
We will process Your requests as soon as reasonably practicable. If it is not reasonable, practical, or appropriate for us to process Your request in the manner you have requested, or we determine it to be frivolous or vexatious, we will advise you accordingly.
You may close Your Servis account at any time. This will terminate Your access to Servis and result in the immediate deletion or anonymization of your account data, including historic backups. However, note that Servis Software may have a variety of obligations to retain some or all of Your personal and other information for certain periods.
Through provision of Servis to You, Servis Software has an obligation to process Your personal and other information, and account data, as directed by You as part of Your use of the Service, and in accordance with this policy and our Terms of Service. Under this policy Servis Software has certain obligations to ensure the privacy of Your personal and other information.
In turn, Your use of the Servis involves You collecting, holding and using certain personal and other information about Your customers and any other personal data. You determine and control the entry, use and retention of any personal information within your account. You should be aware of Your responsibilities when collecting, holding and using personal information about Your customers, and the corresponding rights of Your customers.
If You collect, hold and use a third party's personal information as part of Your use of Servis then You warrant to us that You have the third party’s consent to do so.
Servis Software reserves the right to change this policy at any time, and any amended policy is effective upon the posting on this website. In the event of any significant update/s, Servis Software will communicate these changes to You via email, notification via the website, or notification through Your account.
You agree that electronic disclosures and notices have the same meaning and effect as if we had provided You with hard copy disclosures. Disclosures and notices in relation to this policy or Your information shall be considered to be received by You within 24 hours of the time they are posted to our website or sent to You via email or notification through Your account.
If You have any questions or concerns about this privacy policy or how your personal information is handled, please contact our Privacy Officer at support@servissoftware.com.
